The Abuja Electricity Distribution Company (AEDC) has mentioned it’s focusing on 100 per cent metering of its community to shut the metering hole amongst its greater than 1.2 million customers.
The Managing Director of AEDC disclosed this yesterday in Abuja whereas launching the corporate’s MyPower cell software, which permits customers to handle their electrical energy accounts, make funds, lodge complaints and confirm workers visiting their properties.
He mentioned the corporate had adopted know-how to enhance customer support and eradicate estimated billing throughout its community.
“We want everybody to be metered. We have various channels and various opportunities and options for customers to get metered. But the commitment is that we will drive closure of all metering gaps. We will ensure that we have 100 per cent metering coverage in our network,” he mentioned.
The MD mentioned the MyPower software was developed to assist the corporate perceive customers’ wants and reply to their complaints.
He mentioned the platform would enhance communication between AEDC and its customers, including that the corporate would pay attention extra and reply to customers’ necessities.
The software permits customers to create accounts, confirm their id, hyperlink their electrical energy accounts, affirm meter particulars, make funds and obtain electrical energy tokens.
It additionally permits customers to report service issues and monitor complaints utilizing ticket numbers.
The MD mentioned the appliance additionally has a workers verification function to allow customers to verify the id of personnel visiting their properties.
“We recognise the security issues we have, and because of that we have solved that with the staff verification that we have. This is who the person is. You can easily verify the person coming to your house,” he mentioned.
The Chief Information Officer of AEDC, Dr Uche Anyalewechi, mentioned the appliance was half of the corporate’s wider digitisation efforts.
He mentioned the platform would finally permit customers to observe their feeders and establish whether or not energy outages had been brought on by faults on their feeders or different components of the community.
Anyalewechi mentioned AEDC was additionally integrating its buyer relationship administration system throughout its service channels, together with the cell software, web site, WhatsApp and Telegram.
He mentioned the purpose was to offer customers with a number of channels to entry the corporate and be sure that complaints had been correctly tracked.
The MD mentioned the appliance was primarily geared toward enhancing buyer satisfaction slightly than slicing prices.
He, nevertheless, mentioned improved customer support may improve income assortment as customers gained higher understanding of their payments and obtained sooner responses to complaints.
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