Pamarco, a producer of precision parts for the printing and packaging industries, has put synthetic intelligence brokers on the accounting work that after ran solely by its finance workers.
“We’ve been able to automate roughly 40% of financial close tasks with autonomous AI agents,” Glyn Wilson, Pamarco’s chief data officer, stated in a case examine Microsoft printed in September. Pamarco runs the brokers on Microsoft’s Dynamics 365 enterprise useful resource planning (ERP) software program, and so they code invoices, run shut duties and assemble board experiences.
The firm operates seven authorized entities in the United States and Europe and serves clients in nearly 70 nations, in accordance with the case examine. Wilson stated the brokers may tackle 50% to 60% of shut duties by 12 months finish.
Pamarco experiences a roughly 95% success fee in mechanically coding freight invoices, together with these requiring a number of tax codes, with the agent splitting every journal into a number of tax and coding strains. Most of the firm’s invoices with out buy orders are freight payments, and the system now posts them mechanically, in accordance with the case examine.
The method carried over to an acquisition. After Pamarco purchased a enterprise in Germany, its U.S. group constructed coding guidelines for the new entity’s invoices, and fewer than 5% of these invoices required guide coding throughout validation, the case examine stated.
Pamarco configured brokers to examine excellent duties hourly in its ERP’s shut workspace, the place every activity has an proprietor, a due date and dependencies, the case examine stated. When a activity is due and its dependencies are full, an agent performs the work, updates its standing and emails the outcomes. Each agent is restricted to an outlined workload, a set of permissions and a measurable time financial savings, in accordance with the case examine. Employees nonetheless deal with exceptions and approvals, and activity homeowners maintain accountability for judgment and evaluation.
Automating 40% of duties doesn’t imply automating 40% of accounting labor. Tasks differ in complexity and period, and the case examine doesn’t break down which duties the brokers run or how lengthy they took earlier than.
The similar method extends to reporting. A gross sales director who spent about 5 hours every month making ready gross sales evaluation for the board now receives an mechanically generated presentation on the sixth working day, the case examine stated.
90% of CFOs Say Integration Blocks Further Automation
For finance chiefs attempting to comply with Pamarco’s lead, integration complexity is the impediment cited most, with 90% naming it, up from 67% in 2025, in accordance with the PYMNTS Intelligence report “Time to Cash: What Two Years of Data Say About Faster Cash and Rising Risk,” which surveyed 100 U.S. CFOs at corporations with $250 million to $2.5 billion in annual income in July 2026.
CFOs additionally see a giant payoff as soon as brokers can work throughout methods. Some 42% of CFOs at corporations with at the least $1 billion in income anticipate high-impact outcomes from agentic AI that coordinates workflows throughout enterprise useful resource planning, receivables, payables and treasury methods, a separate PYMNTS Intelligence report, “CFOs Push AI Forward but Keep a Hand on the Wheel,” present in a survey of 60 CFOs performed in October 2025.
Pamarco plans to increase the brokers to gross sales, quoting, order entry, buyer response and vendor communications, the case examine stated. “We don’t think about [AI] in terms of reducing headcount; it just means we can achieve more with our employees,” Wilson stated.
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