Most tutorial curricula don’t but embrace formal Gen AI instruction, so for a lot of new hires, the first structured lesson in working with Gen AI occurs on the job. At Bank of America, which has greater than 200,000 teammates, the design of that lesson carries actual weight. This duty is overseen by The Academy, the financial institution’s award-winning onboarding, training, and skilled improvement group.
Michael Wynn, Academy Enterprise Learning and AI Strategy Executive, leads this work. He anchors it in a single metaphor: “AI is the car, and you are the driver.”
For Wynn, Gen AI coaching begins in the analog. New teammates obtain a pen and write down the end result they need, the context that issues, and how they may know whether or not a solution is good. Wynn calls it a mirrored image method that exhibits “the value of slowing down to think before you prompt,” and it builds the crucial pondering and drawback definition that make later prompting sharper.
Judgment stays with the particular person
At The Academy, strategic immediate design workshops and accountable use of AI coaching come first. The opening prompting course introduces a “human in the lead” idea, so teammates perceive from day one which they continue to be accountable for reviewing, enhancing, and approving something AI produces. …
