The House of Representatives Ad Hoc Committee investigating the persistent poor high quality of telecommunications companies in Nigeria has given chief govt officers (CEOs) of main telecom operators seven days to look earlier than it and clarify the worsening community companies throughout the nation.
The committee, chaired by Olumide Osoba, an All Progressives Congress (APC) lawmaker representing Ogun State, is investigating recurring complaints from subscribers and looking for to ascertain the explanations for poor service supply.
Osoba stated dependable telecommunications companies had been important to Nigeria’s economic system, as companies, monetary transactions and on a regular basis communication rely closely on them.
He faulted telecom operators for sending junior officers to conferences or providing excuses as a substitute of permitting their chief executives to reply questions on community failures and different operational challenges.
Another member of the committee, Ibe Osonwa, condemned the businesses for failing to honour the House’s invites regardless of the income they generate from Nigeria.
Osonwa insisted that telecom operators should be held accountable for the standard of companies they supply and warned that the House wouldn’t enable the businesses to frustrate the investigation.
The ultimatum comes amid persistent complaints from subscribers over poor community companies.
On October 20, the Nigerian Communications Commission (NCC) disclosed that telecom operators had compensated 75 million subscribers for poor service in 2026, whereas practically three million others obtained refunds for failed airtime and knowledge transactions.
The fee additionally stated it had carried out greater than 6,500 community enchancment actions in the course of the yr, together with tools upgrades and community capability growth.
The considerations adopted a disruption skilled by MTN subscribers on October 8 in elements of Lagos, Oyo, Rivers and Delta states, in addition to the Federal Capital Territory (FCT). The disruption reportedly lasted greater than 5 hours, leaving some clients unable to make calls or full transactions.
NCC figures confirmed that the 4 main telecom operators obtained 413,587 shopper complaints within the first half of 2026.
Airtel recorded 228,992 complaints, MTN obtained 124,405, Globacom had 56,810, whereas T2mobile recorded 3,885.
Although the operators reportedly resolved 406,938 of the complaints, subscribers have continued to report poor name high quality, gradual web speeds, billing issues and failed transactions.
In April 2026, the NCC launched an computerized airtime compensation coverage for eligible subscribers affected when operators fail to satisfy stipulated service requirements.
Despite these measures, the committee is demanding explanations from the telecom firms on why service issues persist and what concrete steps they intend to take to enhance community high quality.
Osoba directed the NCC to make sure that the operators adjust to the October 28 deadline and submit all required paperwork.
We’ve received the sting. Get real-time experiences, breaking scoops, and unique angles delivered straight to your telephone. Don’t accept stale information. Join LEADERSHIP NEWS on WhatsApp for twenty-four/7 updates →
